Our Help Centre is full of useful information and answers to some of our more frequently asked questions. If you still have unanswered questions though, you can contact us in one of the below ways.
If you already have tickets with us, please provide your booking confirmation number so that we can help more quickly.
CHAT to us online *best way*
Often the quickest way to reach us - look out for the 'Message Us' option down the right hand side of our main website. Our digital assistant may have the answer, otherwise they'll link you up to one of advisors who are available to help daily between 9am-4pm.
Send us a message on FACEBOOK
Whilst we can’t always offer an immediate response, our team will reply as quickly as possible, and within 24 hours, between 9am and 5.30pm Monday to Friday. Chat to us here.
Prefer to speak to someone? Give us a CALL
Our lines are open from 9-4pm Monday to Friday. We’ll get to you as quickly as we can, though there may be a wait to speak to one of our advisors whilst we assist other callers. *Calls are charged at local rate.
General enquiries: 0121 634 2610*
Schools and groups: 0121 634 2604*
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Simply complete our feedback form and we’ll get back to you as quickly as possible, and within 72 hours, between 9am and 5.30pm Monday to Friday.