We want to make your visit to us as magical and enjoyable as possible however we know that you may have some questions so we’ve developed our Help Centre.
We are confident you will be able to find the answers you’re looking for here. However, if you need any further information, please use the "Contact Us" form below with as much information as possible for us to assist you further.
We are passionate about making contacting us as accessible and interactive as possible, why is why we handle our enquiries mainly via our help centre contact form or social media.
Once we’ve received your enquiry if we cannot resolve it for you through our online platform we will give you a call if that’s the best way to resolve your query.
We’re also rolling out our live chat offering – so more and more guests can chat with us to resolve queries on the spot. You'll see this option below when we have advisers available to chat.
If you do need to reach out to us by phone, you can call us on 0871 226 5999 - Calls cost 13p per minute plus your network providers access charge (please note these are significant if calling from a mobile telephone). Our lines are open Monday - Friday 9am to 5pm and 9am - 3pm Saturdays, Sundays and Bank Holidays. Please note we cannot sell tickets on this number or handle hotel/short break queries.
However you contact us, please be sure to include as much information as you can so we can get back to you as soon as possible. Depending on your reason for getting in touch please include any receipts, tickets or booking references.