We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the "Have a Question" button at the bottom of the home page to find the answers to our most frequently asked questions. Alternatively, please click here.
When available, you can contact us on Live Chat. If there is a live chat agent available, a chat button will show in the bottom corner of the screen.
If you need to reach out to us by phone, you can call us on 0121 634 2610*
Our lines are open Monday - Friday 10am to 4pm. Please note we cannot sell tickets or Annual Passes on this number.
School Bookings and Enquiries
If you need to reach out to us by phone, you can call us on 0121 634 2604*
Our lines are open Monday - Friday 10am to 4pm.
*calls are charged at local rate.
Need Assistance – Send Us a Message
To contact our Customer Services team, please complete our Contact Us form here.
Please note: Due to increased demand we currently have a 2 week response time.