If you miss your time slot, unfortunately we are unable to guarantee entry due to our reduced capacity in the attraction.
If you are running late, please contact us via Live Chat, or you can call us on 0121 634 2610*
*Calls are charged at local rate. Our phone lines are open Monday - Friday 9am - 4pm, and our Live Chat is open Saturday & Sunday 9am - 3pm.
If you would like to amend your booking, you will have access to the Booking Portal which will allow you to amend your visit date/time up to a maximum of 3 times (Subject to availability and terms and conditions)
Please note: Amendments can only be made prior to your original time/date booked.
For further information, please visit here.