If you miss your time slot we are unable to guarantee entry due to reduced capacity.
Guests who purchased tickets from 02.09.2020 onwards
If you purchased tickets from 2nd September 2020 onwards, you will have access to the Booking Portal which will allow you to amend your visit date/time up to a maximum of 3 times (Subject to availability and terms and conditions)
Please note: Amendments can only be made prior to your original time/date booked.
For further information, please visit here.
Guests who purchased tickets prior to 02.09.2020
If you are running late, please contact us via Live Chat or you can call us on 0121 634 2610*
*Calls are charged at local rate. Our lines are open Monday - Friday 9am - 4pm and Saturday - Sunday 9am - 3pm.
Please include as much detail on your booking as possible, including your order number from your confirmation email.