I've booked the wrong tickets, what do I do? If you have booked the wrong tickets please contact us here and we can see if we can assist with changing your tickets. Related articles I'd like to cancel my tickets Can I change the date/time of my booking? Can I change my visit time or date after my original visit time or date via Booking Portal? Is there a fee for changing the date/time of my tickets on Booking Portal? How do I access Booking Portal?