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  1. National SEA LIFE Centre Birmingham | Buy Tickets Online to Save
  2. Booking Help
Booking Help

Booking Help

Helping with making and & changing bookings

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?

Online Booking Help

  • Under 3s go free – how to book
  • What payment cards do you accept for an online booking?
  • I have received an error message when making a booking, what do I do?
  • Why am I booking into a time slot?
  • I'm unsure if my booking has been successful - what do I do?
  • I've booked the wrong tickets, what do I do?
See all 8 articles

Tickets & Confirmations

  • Where do I go to collect my tickets from and what do I need?
  • I have booked my tickets online, but haven't received an e-mail confirmation, what should I do?
  • I haven't received my Print@Home tickets, what should I do?
  • I have purchased tickets for someone else/I do not have the card I paid with, how do they collect their tickets?

Amending a Booking

  • I'd like to cancel my tickets
  • Can I change the date/time of my booking?
  • Can I add/remove tickets on my order?
  • What if I'm running late for my time slot?
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