Helping with making and & changing bookings
- What is Booking Portal?
- How do I access Booking Portal?
- Is there a fee for changing the date/time of my tickets on Booking Portal?
- Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
- Can I change my visit time or date after my original visit time or date via Booking Portal?
- Can I amend my tickets to an earlier time or date on Booking Portal?
Online Booking Help
- Under 3s go free – how to book
- What payment cards do you accept for an online booking?
- I have received an error message when making a booking, what do I do?
- Why am I booking into a time slot?
- I'm unsure if my booking has been successful - what do I do?
- I've booked the wrong tickets, what do I do?
Tickets & Confirmations
- Where do I go to collect my tickets from and what do I need?
- I have booked my tickets online, but haven't received an e-mail confirmation, what should I do?
- I haven't received my Print@Home tickets, what should I do?
- I have purchased tickets for someone else/I do not have the card I paid with, how do they collect their tickets?